Standard delivery time is 2 to 7 working days to mainland UK and cost is calculated based on the weight and distance. You will be contacted after ordering to arrange delivery for a specific day. Standard delivery takes place between 8am and 8pm of your specified delivery day. Specific delivery requirements such as AM/PM, Saturday delivery, next day and dedicated delivery services available on request.
Please note that all deliveries are carried out by a single man multi-drop driver. 3.6m long deck boards are long, awkward and can be heavy for one person to carry safely so the driver may need assistance to unload your decking. Delivery is to the nearest curb side; the driver is not necessarily permitted to enter your premises. Delivery drivers are often happy to take items on to your property upon request but this is at their discretion and can’t be guaranteed. This is the case especially if you live in a block of flats or offices, the carriers will only deliver to the ground floor entrance. Should permission be granted for the driver to enter your property, we will not be held liable for any damage made to the goods or the property itself once on your premises.
Due to the size of some delivery vehicles (up to 26ton lorries) we must be informed when ordering, if you think you have any access problems or restrictions. We will not be held liable for any redelivery charges due to restricted access we were not made aware of.
Although highly unlikely, it is possible that products can get damaged in transit. If your order is damaged please contact us immediately. Once you have signed or acknowledged your delivery, you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the courier can provide us with evidence that you have accepted the delivery.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We strongly advise that you arrange your delivery at least 3 working days before any installation is planned or any tradesman is booked. We will not accept any liability for time or economic loss as a result of any delay or failure to deliver the products within the estimated timescales.
All products can be collected from our warehouse in Daybrook (Nottingham). Please note that during busy periods you may experience a wait while our yard staff serve other customers or are loading/unloading other vehicles.